Guilherme Gonzalez/experiences/Support Ticket Management System

Support Ticket Management System

Presidente Prudente, SP, Brazil

Technology

NestJSPostgreSQLHTMLCSSSASS

Built a full-stack web application for organizing support tickets and activities for the Support and Onboarding teams. Designed the database schema, built the REST API with NestJS and Swagger documentation, and implemented a responsive frontend — streamlining internal communication and tracking client issues from creation to resolution.

Highlights

01.Built REST API with NestJS, Swagger documentation, and full Jest test coverage
02.Designed normalized database schema with PostgreSQL for ticket management
03.Created responsive frontend with HTML, CSS, and SASS
04.Implemented ticket workflow state machine and status tracking with audit logs

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